Support

Last updated: 2026-07-17

Need help with DiscloseMate Product Guard? We respond to support requests by email.

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Common questions

What do Assigned and Unassigned mean? Assigned means a product has at least one currently resolving disclosure reference. Unassigned means it has none. These are structural states, not legal statuses.

Does the app decide which products need a disclosure? No. You choose the disclosure entries and product assignments. The app does not provide legal advice.

Will a disclosure show on my storefront? Display depends on your theme and channel support and configuration. A successful write means Shopify accepted the structured data, not that a storefront rendered it.

What happens when I uninstall? App-owned data is deleted. Native Shopify disclosure entries and product assignments stay in your store.